Legal Information

Data We Collect

We may collect and process the following categories of personal data:

• Identity data: First name, last name, username or similar identifier.
• Contact data: Email address, telephone number, billing address, and delivery address.
• Financial data: Payment card details (processed securely via our third-party payment provider; we do not store card numbers).
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage data: Information about how you use our website and services, including course progress and completion records.
• Marketing data: Your preferences in receiving marketing communications from us.
• Enquiry data: Messages and information you submit via our contact and lead forms.

How We Use Your Data

We use your personal data for the following lawful purposes:

• To provide and manage your access to our courses and membership areas.
• To process payments and manage your account and subscription.
• To respond to your enquiries and provide customer support.
• To send administrative communications, including course updates and important notices.
• To send marketing communications where you have provided your consent or where we have a legitimate interest to do so.
• To improve our website, services, and course content through analytics and user feedback.
• To comply with our legal obligations under UK law.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who process data on our behalf, including:

• Payment processing providers (e.g., Stripe)
• Email communication platforms
• Cloud hosting and content delivery providers
• Analytics services (anonymised data only)

All such providers are bound by data processing agreements and are required to maintain the confidentiality and security of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Course enrolment and completion records are retained for a minimum of six years for CPD accreditation purposes. Marketing data is retained until you withdraw consent.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to certain conditions.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: You have the right not to be subject to solely automated decisions that significantly affect you.

To exercise any of these rights, please contact us at info@swasmastion.digital. We will respond within one calendar month. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Cookies Policy

Our website uses cookies to enhance your browsing experience and provide essential functionality. Cookies are small text files stored on your device. We use the following categories of cookies:

• Strictly necessary cookies: Required for the website to function and cannot be disabled. These include session management and security cookies.
• Performance cookies: Help us understand how visitors interact with our website by collecting anonymised analytics data.
• Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
• Marketing cookies: Used to track the effectiveness of our advertising campaigns (only set with your consent).

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information, visit allaboutcookies.org.

Enrolment and Account

To access our courses, you must create an account and select a subscription plan. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Subscription access is for individual use only. Sharing your login credentials with third parties or using a single account for multiple users is strictly prohibited and may result in immediate termination of your subscription without refund.

Subscription Plans

We offer three subscription tiers — Starter, Professional, and Premium — billed on a monthly or annual basis. The features included in each plan are described on our pricing page. We reserve the right to modify plan features with reasonable notice. Annual subscriptions are billed upfront for the full year and receive a 30% discount compared to the monthly rate.

Refunds and Cancellation Policy

After the initial seven-day period, we do not offer refunds for partially completed subscription terms. You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, your subscription will remain active until the end of the current billing period, after which it will not renew. No refunds are issued for unused time remaining in the billing period beyond the guarantee window.

Refund requests are processed within five to ten business days. Refunds are issued to the original payment method.

Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Where our Terms conflict with your statutory rights, your statutory rights will take precedence.

Intellectual Property

All content on this website and within our courses, including but not limited to text, video, audio, graphics, frameworks, worksheets, and methodologies (collectively, "Content"), is the proprietary intellectual property of Swasmastion Ltd or our licensed content partners, protected by copyright and other intellectual property laws.

Your subscription grants you a personal, non-exclusive, non-transferable licence to access and use the Content for your own professional development purposes. You may not:

• Copy, reproduce, or distribute any Content to third parties.
• Sell, resell, or commercially exploit any part of our Content or services.
• Publicly display or perform course Content without our prior written permission.
• Use our branding, trademarks, or materials in any promotional or commercial context without written consent.

Limitation of Liability

Our courses and programmes are designed to provide educational information and frameworks to support professional development. Results will vary between individuals based on factors including prior experience, effort applied, and external circumstances. Any case studies, testimonials, or examples of results described on our website represent outcomes achieved by specific individuals and are not guarantees of similar results.

To the fullest extent permitted by UK law, Swasmastion Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of earnings, loss of business, or loss of opportunity, arising from your use of our services. Our total liability in any matter arising in connection with these Terms shall not exceed the total subscription fees paid by you in the three months preceding the claim.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Amendments

We reserve the right to modify these Terms at any time. Where changes are material, we will notify you by email at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the revised Terms.

Our Compliance Level

We aim to conform to WCAG 2.1 Level AA. Our website has been designed and developed with the following accessibility principles in mind:

• Perceivable: Text alternatives are provided for non-text content. Content can be presented in different ways without losing meaning. We use sufficient colour contrast ratios for all text throughout the site.
• Operable: All interactive elements are keyboard navigable. We provide sufficient time for users to interact with content. Animations can be reduced or disabled via browser settings.
• Understandable: Our content is written in plain, clear English. Form fields include clear labels and helpful error messages. Navigation is consistent throughout the site.
• Robust: Our website is built using valid, semantic HTML5 markup. We use ARIA attributes where appropriate to support assistive technologies, including screen readers.

Known Limitations

While we strive for full compliance, we acknowledge the following known limitations that we are actively working to address:

• Some older embedded video content may lack closed captions. We are in the process of adding captions to all video materials.
• Complex SVG illustrations in course content may have limited screen reader support. We are adding descriptive text alternatives to all SVG assets.
• Third-party content, including payment processing interfaces, may not fully meet our accessibility standards. We work with providers that prioritise accessibility and report issues to them when identified.

Compatible Technologies

Our website is optimised for use with the following assistive technologies and browsers:

• Screen readers: JAWS, NVDA, VoiceOver (macOS and iOS), TalkBack (Android)
• Voice control: Dragon NaturallySpeaking, Voice Control (macOS/iOS)
• Browsers: Chrome, Firefox, Safari, Edge (current and two prior versions)
• Zoom and browser magnification tools up to 400%

Formal Complaints

We take accessibility feedback seriously. If you encounter an accessibility barrier on our website or within our course materials that we have not addressed, we want to know. Please allow us 28 days to respond before escalating to the relevant authority.

If we fail to respond satisfactorily, you may contact the Equality and Human Rights Commission (EHRC) at equalityhumanrights.com or the relevant equivalent body for Scotland and Northern Ireland.

Contact Us About Accessibility

If you have difficulty accessing any part of our website or course content, please contact us and we will do our best to provide the information you need in an alternative format.